Having trouble connecting your playback device to your speaker? Maybe your speakers won't pair up? We'll get to the bottom of it together!
Bluetooth:
Bluetooth problems can occur due to a number of different reasons. So before you contact our lovely support team, you can read this article and maybe solve the problem by yourself!
For the bluetooth to work correctly make sure that you're:
- Within a close proximity of the speaker.
- Have a clear line of sight between the speaker and the phone.
If you still can't get a stable bluetooth connection, try turning the bluetooth on/off and "forget" the speaker under your settings.
You can also press the BOND button on the back of the speaker 6 times quickly. This might also help!
If you're still experiencing problems, contact us at info@soundboks.com with a detailed description, or video, of the problem and your order number! Then we'll get back to you as soon as possible, and help you solve your problem in no time!
TeamUp connection:
Is the issue related to our TeamUp connection between speakers, consult our article on TeamUp to set it up correctly.
Did the articles above not sort out the issue? Hit us up at info@soundboks.com with your order information and a detailed explanation of the problem, a video if possible, and we'll make sure to get you back to 11 in no time!
2024-04-27 22:55:03 UTC