BETA FAQ

What is BETA?

The SOUNDBOKS BETA program is an early access program to both specific firmware and app features ahead of time to allow for early feedback and finding potentially odd use-cases that may not work as intended despite passing our tests (read: bugs and edge-cases).

How do I join the BETA program?

You have to create a new account for your BETA App, because your account info is not transferred between the two environments of the BETA App and the ‘normal’ SOUNDBOKS App.

If you’re on iOS, you can access the BETA app (separate from the normal app) via this link:
Join the SOUNDBOKS Beta - iOS

If you’re on Android, you can access the BETA app (separate from the normal app) via this link:
Join the SOUNDBOKS Beta - Android

What firmware is currently in BETA?

The current firmware in BETA is now 2.3.2.
This Firmware contains a new feature: the Tweeter Protection Calibration (TPC). This Upgrade greatly improved the overall stability and contains some bug fixes.
The bug fixes are the same as in the previous BETA Firmware 2.1.3. and are listed below.

The Firmware 2.3.2. is only available for the SOUNDBOKS Go and contains our new tweeter protection calibration feature.
The tweeter of your SOUNDBOKS Go is the special driver that is responsible for delivering higher frequencies from your speaker to your ears.
The tweeter protection system keeps your tweeter protected from high temperatures and potential damage. The system measures the temperature inside your Go and thus needs to be calibrated to its surrounding temperature to work perfectly. In order for the Tweeter Protection Calibration feature to be available in the BETA app it needs to be on the App version 1.16.0.

Known bugs in the current BETA firmware 2.3.2:

• none

Fixed bugs with Firmware version 2.3.2

• Fixed a problem, where Aux input did not work, when you want to play music via the Go aux input.

• Fixed a problem with units in JOIN not being able to leave passive power mode even when audio was resumed, causing the JOIN speaker to not play audio until rebooted.

• Fixed a problem where units in JOIN would not turn off the SKAA module correctly until power up again, causing the SKAA module to be on despite turning off the product.

• Fixed a problem where locking a speaker would cause the LEDs to blink too often, and subsequently causing slow / non-responsive unlocks.

How to report bugs?

In case you find a bug in the new Firmware or the App and/or you are experiencing any problems or weird behaviour, it would help us most, if you report an Instabug right after the issue.
You can click the question mark in the right corner of your screen, then click on "Give us Feedback" and then "send a bug".
Please include a small problem description for our Team and (if possible) a screenshot or video as well.
We really appreciate it!
Using the BETA app doesn’t make your products incompatible with the normal app, so if you at any point in time find a unique problem in the BETA app, you should be able to simply switch to the normal app.

How is the BETA app different from the normal app/firmware?

The BETA program is effectively an entirely different stage. For non-technical users, you can imagine it as a parallel universe, close to ours, but yet far enough away that it doesn’t interfere with the normal one.
This means that any users and / or registrations made there, including locks and your account etc., does not carry over to the production app, as they don’t “talk” together to prevent pollution.
In practice, this means that your BETA user and registrations have nothing to do with your normal ones. You also have to create a new account for your BETA profile, because your account info is not transferred between the two environments.
Due to this reason, we’ve disabled registrations in BETA,
as having products locked in one environment and unlocked in another is fundamentally confusing, and breaks the feature of allowing you to remotely lock the product using another app users phone.

What will happen if you use BETA instead of the normal app?

By using the BETA app, you’ll get access to features and bug-fixes before they land in the normal app. This also includes early access to firmware that we’ve qualified for BETA.
It might also mean that some features are not available in the BETA app or that it might be under maintenance more often than the normal app.
Unless instructed otherwise inside the app or via prompts, the BETA app can be used exactly like the normal app and should for all intents and purposes be the same, however potentially with a limited scope.

Does my warranty change if I participate in the BETA program?

Participation doesn’t change your warranty for individual products. Any issues arising from BETA firmware or using the BETA app is thoroughly scrutinised and will be treated on a case-by-case basis, regardless of warranty status.

What if I want to leave the BETA program?

Leaving the BETA program is simply a matter of not using the BETA app. You can simply delete the BETA App from your phone if you don’t want to use it anymore.
If you want to return to the latest available production firmware, you should be able to simply go to the normal app and choose the re-upgrade option under the system update page. This will apply the latest production version to your product, effectively downgrading the product if it’s been on a BETA firmware.

The BETA is no longer available - why?

We may periodically remove access to the BETA program as we’re either finished testing or we’re limiting the test to a specific number of individuals. If either firmware or app passes the BETA stage, we may close the environment, as the changes being tested are then already part of the normal app or firmware.