Didn't find what you were looking for? No worries!
Please email us at info@soundboks.com with your order number and a video that best shows the setup in which you are experiencing the issues you are seeing.
We also want to clarify the issue so that we can identify and resolve it, so it would be very helpful if you could also provide us with the following information:
- How often does this issue happen?
- How did you use your SOUNDBOKS when the issue occurred (With Bluetooth or AUX, SOLO, JOIN, or HOST)? And at what volume?
- How are you powering your speaker? (Battery, Charger, both)
- Are you using the SOUNDBOKS app? - If so, what firmware version and which sound mode (Indoor, Power, Bass+)?
With this video and information, we should be able to figure out the cause of the problem and get you back to 11 in no time!
2024-05-02 06:37:41 UTC