BATTERYBOKS // Is your BATTERYBOKS acting weird?

The article below refers to the BATTERYBOKS model released before June 2024. For information on THE BATTERY, which was released in June 2024, please refer to the article on THE BATTERY (USB-C).

Is your battery not working? No worries, we have your back! To ensure that the issue is not related to your charger, make sure that the charger can turn on your SOUNDBOKS before proceeding. If this is not possible, refer to this article: Charger Issues.

Many battery problems can be solved with a few easy steps. Below are a few possible issues you could be experiencing with your battery and ways to solve each issue. 

If the LED’s on your battery indicate a purple/pink light, please follow these steps to reset your battery:

• Connect your charger to a wall-socket and then to the battery. Charge the battery for 4 hours.
• Press the rubber button on top of your battery once
• Wait for 5 seconds (until the LEDs don’t glow anymore)
• As soon as the LEDs don't glow anymore, press and hold the button for approx 5-10 seconds until you see one LED light up
• Now your battery has been reset

Here you can watch the steps additionally on a video:

https://www.youtube.com/watch?v=VH2gN7HrKo0

If the battery is working, but the LEDs on your battery are displaying odd patterns / acting irregularly, try the following: 

• Discharge the battery through normal usage until it’s completely empty and your SOUNDBOKS cannot turn on anymore.
• Now charge your battery until it is completely full - this usually takes around 3.5 hours.
• Leave the battery unconnected for twelve hours (don’t use it or charge it during this period)
• The LEDs on your battery should now have been recalibrated

Should the above not solve the issue or you cannot find your particular issue described above, please email us at [e-mail] with your order number and a video explaining your battery-problem and we'll get back to you with a solution.