Have you run into trouble while registering your speaker within the app? Let's get you back on track!
If you purchased on SOUNDBOKS.com
The order number should start with “SO" followed by several numbers.
The invoice number should start with “CS-” followed by several numbers
Cannot find your invoice? Check out your email, you should have received an invoice in your mailbox after your order got shipped from our warehouse. Make sure to check your folder spam as well!
If you purchased via Amazon
The order number should have the following format : xxx-xxxxx-xxx
If you purchased from another retailer
When registering, choose "Other". To register from another retailer, only the serial number of your SOUNDBOKS is required. You can find the serial number written on a sticker located within the battery slot of your speaker.
If in need of further assistance, we invite you to contact us by mail at info@soundboks.com sending us screenshot of the error message displayed within the app.
You can also report a bug via the SOUNDBOKS app directly by taking a screenshot and choose "report a bug" so we'll receive a more detail bug report in order to help you faster with your issue.
2024-05-01 19:08:28 UTC