If you’re using your charger while playing music, you may experience that the SOUNDBOKS shuts down at higher volume (normally between level 6 and 11). Worry not, this is a perfectly normal thing to happen!
If you are plugging your charger to the SOUNDBOKS without a battery in it, the amount of power available to the SOUNDBOKS is going to be lower as the charger will only provide energy up to certain volume. This happens because the amount of power stored in the battery is more readily available.
The SOUNDBOKS was built for maximum performance while running on the battery only. The charger was designed to be used while playing at moderate, but the charger is NOT a power supply.
We also recommend using the SOUNDBOKS under half volume (12 o’clock on the dial with 5 lights illuminated) if both charger and battery are connected at the same time. Otherwise, the battery might be harmed by unnecessary stress and this is another reason why it's best to use your SOUNDBOKS with only the battery connected.
Are you experiencing this issue when your SOUNDBOKS is only powered via the BATTERYBOKS?
Hit us up with an email at info@soundboks.com with a copy of your SOUNDBOKS invoice, as well as a short video showing the issue, and we'll figure out a solution together.
2024-04-30 19:36:59 UTC