SPEAKER // Does your SOUNDBOKS sound weird?

Does your SOUNDBOKS sound like it's playing under water? Maybe the bass has disappeared? No worries! We have you covered.

We would first like to invite you to check out your EQ setup within your SOUNDBOKS app, to make sure that your sound profiles are reset! 

Is the sound problem still there? 

In order to determine what sound problem is affecting your SOUNDBOKS, please send us a video on [e-mail] with your SOUNDBOKS playing the music where the problem is most noticeable together with your order number of the affected speaker. 

Once we have received your videos, we will be able to tell you what the problem is and propose you the best solution. 

If you are unable to upload your video and attach it to your email, you can do it through www.wetransfer.com. Once you get to the “add your files” page, you can upload your video. Then just click on the dots button next to “Transfer” and select “Get transfer link”, so you can copy and paste it into the text of your answer to us when you reply to this email.