ACCESSORY // Having an issue with your accessory?

If you're experiencing a physical / cosmetic damage on your accessory : 

Something broken? Mic, Tripod, Backpack or Strap?

We invite you to send us pictures best showing the damage on your accessory, as well as a copy of your order confirmation related to the accessory purchased to verify the warranty condition of your accessory that you need assistance with.

If the cosmetic / physical damage occurred during the transportation of your order, please attach pictures of the transportation damage to the accessory as well as the shipping box. 

If you're experiencing technical issues or have questions using your accessory :

We invite you to check out our help center, specifically our ACCESSORIES section by clicking here  

In case you didn't find the answer to your question, we invite you to reach out to our support teams to at [e-mail] by explaining us in detail the issue, when and how it happened, and link if possible a video or pictures showing best the issue you experience. Please attach as well a copy of your order confirmation related to the purchase of the accessory you need assistance with.