Experiencing issues with your battery? It could also also be the charger. Make sure that your charger can turn on your Soundboks before proceeding.
Sometimes the Batteryboks can display an LED or a pattern, that seems unusual. If you experience irregularities with the LEDs, you may be able to solve this through a bit of troubleshooting.
LEDs missing or constantly glowing:
If the LEDs are constantly glowing or not showing at all, please try the following steps:
- Discharge the battery through normal usage until it’s completely empty and your Soundboks cannot turn on anymore
- Now charge your battery until it is completely full - this usually takes around 3.5 hours
- Leave the battery unconnected for twelve hours (don’t use it or charge it during this period)
- The LEDs on your battery should now have been recalibrated
- If the LEDs still don’t work accordingly, please try the previous steps 2-3 times
Red or Purple LED:
If the LEDs on your battery indicate a red or purple light, please follow these steps to reset your battery. Please keep in mind, that this is only your last resort to reset the LED function:
- Press the rubber button on top of your battery once
- Wait for 5-10 seconds (until the LEDs don’t glow anymore)
- As soon as the LEDs stop glowing, press and hold the button for approx 5 seconds until you see one LED light up
- Let go of the button, and wait for the LED-animation to finish
- Now your battery has been reset
Reach out:
In most cases, battery-issues can be fixed by utilizing one of these methods above. But If your battery is still not working according to standards, please reach out to info@soundboks.com and send us your order number (you find it on the invoice) and the following videos:
- Take the battery out of your Soundboks
- Plug your charger into the wall socket, plug the end of the charger into the DC input in the battery tray. Turn ON the Soundboks and show us what happens on the control panel
- Plug the battery into the battery tray of the Soundboks. Turn ON the Soundboks and show us what happens on the control panel
- Plug the charger into the battery and push the rubber button on top of the battery when connected
2025-03-12 13:55:06 UTC