All SOUNDBOKS products are covered by a two-year limited consumer warranty, issued by SOUNDBOKS ApS. The warranty is issued to the customer who buys a new item directly from SOUNDBOKS ApS. This warranty cannot be assigned or transferred to any subsequent purchaser or user without sufficient documentation/proof of purchase.
SOUNDBOKS ApS warrants to the customer that the device will, under normal use, function substantially in accordance with SOUNDBOKS ApS technical specifications or accompanying product documentation for a period of two years from the day the customers receives the product. Ultimately, SOUNDBOKS ApS does not offer warranty for customer induced damage and therefore, SOUNDBOKS ApS does not offer repairs in those situations.
*If the problem is caused by the customer him-/herself, SOUNDBOKS does NOT cover the repair. If the customer has tried to fix the problem, especially, but not only in relations to interior alterations without any consultant from a SOUNDBOKS employee, and the problem was not solved, SOUNDBOKS does NOT cover the repair.
Official resellers such as Amazon, and other speciality retailers, may or may not offer a limited consumer warranty, you can contact us for more info about the specific reseller.
Please send an email to firstname.lastname@example.org and we will make sure to get back to you as soon as possible. To speed up the process we ask you to provide detailed descriptions and attach videoes if possible, this is for us to quickly diagnose the issue.