Product Warranty

Every Soundboks product comes with a standard 2-year warranty, and most speakers and lights get an extra year free when you register in the app. See our Soundboks +1 Year Warranty article for details.

What's covered

If your product develops a fault under normal use within the warranty period, we'll take care of it - through a repair, replacement, or repair kit, whichever we determine gets you back up and running - shipping included.

What's not covered

• Damage caused by accidents, misuse, or neglect
• Damage from repairs not carried out or authorized by Soundboks
• Normal wear and tear on parts like batteries

Bought somewhere else?

If you bought your Soundboks product from a retailer or store, please contact them first - they'll be able to help you access warranty coverage or arrange a repair under the warranty. If your product was purchased through an unauthorized reseller, we're unfortunately not able to offer warranty service.
Regardless of where you bought your product, our team is glad to assist with diagnosing the problem, and if a repair is needed outside of warranty, we can carry it out at cost. 

Warranty by region

Your warranty period is calculated from the original date of purchase.

	Speaker & Lights	Batteries	Accessories
Europe	2 years (+1)*	2 years	2 years
Norway	5 years (+1)*	2 years	5 years
Sweden	3 years (+1)*	2 years	2 years
UK/Ireland	6 years (+1)*	2 years	6 years
US	2 years (+1)*	2 years	2 years

* (+1) = 1 year extra warranty when registering

Something's not running smoothly? Reach out to us with a description and, if you can, a video, it helps us diagnose the issue faster. Remember to include your invoice number.

This is a summary for convenience; the governing legal terms are in our Terms & Conditions, Section 9.