SOUNDBOKS offers a 30-day return policy - To request a refund, please contact the Community Team at firstname.lastname@example.org.
If you wish to return your SOUNDBOKS, please make sure to send it back in its original condition and include all of the items shipped to you (SOUNDBOKS, charger, batteries, AUX-Cable, user manual). If you received any free accessories as a part of a promotional campaign, you are required to send all of them back in order to receive the full refund.
Please note that you have to cover the delivery costs upon return of the item. Sadly, the delivery costs are not refundable.
In order to make sure that your packaging box is in its original condition, we advise you to check it for damages upon delivery. If the package is too damaged, we recommend to refuse it. If you choose to accept it after all, please make sure to make a note about it for the delivery company.
Refunds are usually processed within 7-10 days. The money may not show up until your credit card's next monthly billing cycle.