SOUNDBOKS offers a 30-day return policy.
If you wish to return your SOUNDBOKS, please make sure to send it back in its original condition and include all of the items shipped to you (SOUNDBOKS, charger, batteries, AUX-Cable, user manual). In order to be eligible for a complete refund please make sure to check your SOUNDBOKS for scratches, dents, or any other damages as soon as you receive it. If there is something wrong with your SOUNDBOKS, you have to notify us about it immediately otherwise we will charge you for the damages, if you decide to return your SOUNDBOKS.If the SOUNDBOKS has any marks, dirty spots, scratches, or other visual damage, the refund cannot be granted.
Please note that you have to cover the shipping costs upon return of the item. Sadly, the shipping fees are not refundable. Please note the SOUNDBOKS must be shipped back in the original box, otherwise the product cannot be fully refunded. If you received any free accessories as a part of a promotional campaign, you are required to send all of them back in order to receive the refund. In order to make sure that your packaging box is in its original condition, we advise you to check it for damages upon delivery. If the package is too damaged, we recommend to refuse it. If you choose to accept it after all, please make sure to make a note about it for the shipping company.
To request a refund, please contact Customer Service at firstname.lastname@example.org.
If we discover any signs of scratches, marks, or visual damage upon the return of your item, we will deduct a minimum of 25% of the order amount.