Upgrade above 2.0

Why do I need to upgrade my device?

Upgrading your device to the latest firmware is essential for maximizing your product potential while ensuring everything runs smoothly.

How does the process of upgrading work?

The upgrade process is divided into three simple steps:

1. Download:
   When you initiate the upgrade, we'll start downloading it in the background. This download can take up to 2 hours, but here's the good news: you can still play music/ light up your party and use your phone as usual.

2. Installation:
   Once the download is complete, you can install the upgrade. You have the freedom to do this at your convenience. Just keep in mind that during the installation (which takes 2-8 minutes), you won't be able to use your device. Also, ensure that your Soundboks product battery has at least 2 out of 5 LED bars.

3. Completion (*speakers only):
   After a successful installation, you'll be prompted to complete the process. This involves going into your Bluetooth settings, forgetting your Soundboks, and then pairing with it again. This step ensures a clean and error-free connection to your speaker.

That's it! Your speaker is now up-to-date and ready to deliver the best sound experience.

Something went wrong with the upgrade and I can’t proceed?

If something doesn't go as planned during the upgrade process, don't worry! You can always give it another try. Sometimes, a fresh start can work wonders.

However, if you're still facing issues and the upgrade isn't successful, there's no need to fret. Our dedicated Soundboks support team is here to help. Feel free to reach out to them at [e-mail], and they'll assist you in getting your speaker up to date.

My LED is lighting up, what does it mean? (*Speakers only)

While your Soundboks speaker is in the process of upgrading, you'll notice its LED glowing purple. This signifies that the upgrade is happening. During this time, it's important not to interact with your speaker or your phone.

Occasionally, you might be asked to remove the battery and plug it back in. If this step is necessary, you'll receive a notification in the app, and the LED on your speaker will start blinking green instead of staying purple.

Don't worry if this step doesn't occur; it simply means it wasn't needed. Just let the upgrade process do its thing, and your Soundboks speaker will be better than ever!