You can always purchase a new BATTERYBOKS and a new charger on our website.
If there are any other defects with your SOUNDBOKS, please send an email and we will make sure to get back to you as soon as possible. To speed up this process, include your proof or purchase and please record a video that shows the problem and attach this along with a detailed description of your issue. This way we will be able to process your request much faster and you will be able to throw parties again in no time.
The repair of your SOUNDBOKS is free of charge during the warranty period (2 years).
You can read more about warranty here.