The Bluetooth module is ON when the SOUNDBOKS 2 is ON. If you have trouble connecting a Bluetooth device to your SOUNDBOKS, please make sure that you are within range and your device is Bluetooth 3.0 capable. If your device doesn't work, please try to connect it to another Bluetooth speaker/headphones, etc.
In some cases, forgetting/erasing the SOUNDBOKS Bluetooth connection from your device and discovering/connecting it again could help.
The Bluetooth connection can stay stable at a distance of up to 20 meters with free line-of-sight (no objects blocking the connection). If objects or people are blocking the line-of-sight, the Bluetooth stability distance may be less than 10 meters. Our customers usually ask about range, which is something we cannot do anything about at the moment.
If you have issues, you can contact us to get further help.